Entradas
4 ways to optimize the Customer’s Life Cycle
In these times of dramatic change, establishing a strategic focus…
Video in the contact center. When does it really add value?
It's a controversial subject because, to a certain extent, in…
Video en el centro de contactos ¿cuándo realmente agrega valor?
Es un tema controversial porque, en cierta medida, en los centros…
Social media and customer commitment according to senior executives
The role of social networks in the customer experience is so…
3 tips for designing incentive programs in contact centers
Although it's difficult to verify, many believe Martin Hill-Wilson's…
Why the voice is still the preferred form of contact?
Although many companies believe that providing better customer…
Pros and cons of smarter self-service
The consumer of today, and even more the one of the next generation,…
Pros y contras de un autoservicio más inteligente
El consumidor de hoy, y más aún el de la próxima generación,…
Why Internet of Things is the next frontier of customer experience
By Gerardo Andreucci
The fantasy of any customer…
Algunos consejos para mejorar el rendimiento en un centro de contacto
La industria de los servicios al cliente está obsesionada con…
