Entradas
Customer Effort Score, the new indicator of the Customer Experience
The new fashion indicator for the professionals of the Customer…
Social media and customer commitment according to senior executives
The role of social networks in the customer experience is so…
Latin America bets on the value of the customer’s life cycle
Are we aware of the depth of the changes in the contact center…
Two proposals for call routing in a contact center
One of the eternal problems of a contact center is to achieve…
Why the voice is still the preferred form of contact?
Although many companies believe that providing better customer…
Why Internet of Things is the next frontier of customer experience
By Gerardo Andreucci
The fantasy of any customer…
Cómo el móvil transforma la experiencia del cliente
Con la aparición de la capa móvil el equilibrio de poder entre…
4 estrategias para obtener beneficios con un centro de contactos multicanal
La idea de basar las comunicaciones en un solo canal ya no tiene…
5 maneras de mantener al monstruo del miedo al cambio fuera del contact center
Cada Contact Centers Manager le teme a esas mañanas cuando entra…
Los 4 factores que definen la experiencia del cliente
De acuerdo con un reciente informe elaborado por The Boston Consulting…
