An index to evaluate the customer experience
As they do every year, the market research consultant Forrester…
A trained agent and with a career… is worth for two
Many contact center agents do not see their job as a career.…
Millennials and Customer Service
Of course, everyone wants good customer service, but what does…
In customer satisfaction, consistency is increasingly important
It may not sound attractive, but consistency is the secret ingredient…
5 tips to monitor quality in a contact center
The new forms of interaction stimulate the person in charge of…
