Two proposals for call routing in a contact center
One of the eternal problems of a contact center is to achieve…
How to use gamification to change the behavior of your customers and employees
If you read something about gamification it is very likely that…
Gamification strategies for the retention of talent in the contact center
Since our foundation, more than 20 years ago, in TecnoVoz we…
Why the voice is still the preferred form of contact?
Although many companies believe that providing better customer…
Pros and cons of smarter self-service
The consumer of today, and even more the one of the next generation,…
The role of the contact center in corporate reputation
There is no need to stress the importance of protecting the reputation…
The problem of dispersion in the Contact Center
The communications revolution or, in other words, being permanently…
Why Social Customer Service is not for Marketing but for the Contact Center
The question of whether the responsibility for monitoring and…
Why Internet of Things is the next frontier of customer experience
By Gerardo Andreucci
The fantasy of any customer…
3 basic points of digital channels
Most companies have a data management strategy. As an element…
